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The hard part of healthcare tech
People are foaming at the mouth that AI will magically improve healthcare for all.
If we can give the healthcare workforce a tool to diagnose quickly and accurately (everyone from a physician to an NP to a paramedic) then why won't it work?
I Got Scammed
We naively figured that we could turn a side project into a business with a couple snaps of our fingers.
Wedding
Software is becoming photography. Today, everyone can take decent photos. Tomorrow, everyone can build a decent app.
But for special moments you still hire a professional.
Whether this is photos of your wedding or software for your scaling business, you don't want middle tier when it matters.
The Routes We Choose
When you go out to walk, run, bike, or drive what do you optimize for?
- The fastest route to get you from point A to point B?
- The most scenic route to enjoy the sights?
- The safest route to ensure you get there without any issues?
Or is it something more subtle?
- The route with the least amount of trash on garbage pickup day.
- The route with the best smells wafting from the local bakery and pizza place.
- The route with the highest (or lowest) likelihood of running into your family, friends, or neighbors.
When we choose to take a step forward, we implicitly and/or explicitly optimize for something.
Keep that in mind the next time you make a data model, AI model, or business decision with data.
Would you like fries with that?
Most business data has been made small with modern data platforms.
Yet, many teams are still fixated on big numbers like volume or velocity as a measure of success. The technology to make a lightning fast, highly scalable, cost effective data platform has already advanced substantially.
Instead, I believe the key differentiator for a successful data platform is plain, old, high quality customer service.
A data platform is only useful if 1) people are asking to use data and 2) people are able to get out what they need.
Imagine you're in a business role preparing a client presentation on a tight deadline. You need data quickly, which often means finding an internal expert you can turn to in a pinch.
You need someone who is:
- Timely. You can't wait 24 hours for a response.
- Trustworthy. You can't afford to present misleading data.
- Respectful. If you don't know something, then you want someone who can help without talking down to you.
- Context Aware. You don't want to describe your problem in painstaking detail; you need someone who quickly grasps your high-level goals while understanding the nuanced details of the data.
- Creative. You need someone who thinks outside the box when everything isn't easily available.
If your data platform, tools, and team can deliver on those five promises, then your likelihood of impact across the organization is much higher.
No Discount
Try selling your product or service for the value you think it is worth. Will people still buy it?
Whelmed
It is easy to fall into the trap when building a product that "more is better." You believe that a guarantee of always over delivering means your users will never be underwhelmed.
Instead, they become overwhelmed by all the supposedly exciting features, functionality, and fanfare.
What if you could deliver just the right product/service? Here is to building towards whelmed - nothing more, nothing less.
DIY-ify
- Can you start a successful business without money from a VC firm?
- Can you write a novel without a publishing house?
- Can you run a marathon without a race organizer?
What you think is required to do something hard may not be needed at all.
Thingiverse
- Run. You don't need a race.
- Play music. You don't need an audience.
- Start a business. You don't need an MBA.
Focus on the thing, not the things around the thing.